This Privacy Policy applies to all users of the Panalo1 platform, including the website at panalo1.net and any associated mobile applications. By creating an account or using any part of our platform, you acknowledge that you have read and understood this policy.
1 Overview
At Panalo1, we take your privacy seriously. As a betting platform built for Filipino players, we handle personal data every day – and we understand that trusting us with that information is not something you do lightly. This Privacy Policy exists to be completely transparent about what we do with your data.
We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and all relevant regulations issued by the National Privacy Commission (NPC). If you've ever had doubts about how an online platform handles your personal details, read on – we have nothing to hide.
This policy covers: what personal information Panalo1 collects from you, the reasons we collect and process it, how long we keep it, who we may share it with, and the rights you have as a data subject under Philippine law. For any questions that this document doesn't answer, our support team is reachable at all times.
Panalo1 – your data stays protected across every device and location
2 Data We Collect
We only collect the information that is genuinely necessary to run your Panalo1 account safely and provide you with the best possible experience. Here's a breakdown of what that includes:
Information You Give Us Directly
- Registration details: full legal name, date of birth, email address, Philippine mobile number, and home address.
- Identity verification documents: government-issued ID (e.g., PhilSys National ID, passport, driver's licence, UMID), as required by regulations.
- Payment information: GCash number, Maya account, bank account details, card numbers – used solely to process deposits and withdrawals. Full card numbers are never stored on Panalo1 servers.
- Communications: records of your messages to our support team, including live chat transcripts and emails.
- Responsible gaming preferences: any deposit limits, exclusion periods, or session controls you set up.
Information Collected Automatically
- Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
- Usage data: pages visited, features used, bets placed, games played, session duration, and navigation paths.
- Transaction logs: a complete record of all deposits, withdrawals, bets, and winnings associated with your account.
- Location data: approximate location inferred from your IP address, used to comply with geographic restrictions.
- Cookie data: see Section 6 for full details on how we use cookies.
| Data Category | Examples | Required? |
|---|---|---|
| Identity | Full name, date of birth, government ID | Yes – legal requirement |
| Contact | Email, mobile number, address | Yes – account operation |
| Financial | GCash, Maya, bank details | Yes – payments processing |
| Technical | IP address, device type, browser | Yes – security & fraud prevention |
| Behavioural | Betting history, pages visited | Yes – platform improvement |
| Marketing | Promotion preferences, opt-in status | Optional – your choice |
3 How We Use Your Data
Panalo1 uses your personal information for the following purposes:
- Account creation and management: to set up and maintain your Panalo1 member account.
- Identity and age verification: to confirm you are who you say you are and that you meet the minimum age requirement of 18 years old.
- Processing transactions: to handle your deposits, withdrawals, and bet settlements securely and accurately.
- Fraud prevention and security: to detect unusual activity, protect against money laundering, and safeguard both your account and the platform as a whole.
- Regulatory compliance: to meet obligations under Philippine gambling regulations, anti-money laundering (AML) laws, and NPC data privacy rules.
- Customer support: to respond to your queries, investigate complaints, and resolve account issues.
- Responsible gaming: to monitor for signs of problem gambling behaviour and apply limits or exclusions where appropriate.
- Platform improvement: to analyse how members use Panalo1 so we can fix bugs, improve features, and develop new products.
- Marketing communications: to send you promotions, offers, and platform updates – but only if you have opted in. You can unsubscribe at any time.
We do not sell your personal data. Full stop. Your information is never sold, rented, or traded to any third party for their own marketing or commercial purposes.
Panalo1 handles your data with the same care we bring to every game on the platform
4 Legal Basis for Processing
Under the Data Privacy Act of 2012 and related NPC issuances, Panalo1 processes your personal data on the following legal grounds:
- Contractual necessity: processing is required to fulfil the agreement between you and Panalo1 – i.e., running your betting account, processing payments, and settling bets.
- Legal obligation: we are required by Philippine law and our gaming licence conditions to verify your identity, record transactions, and report suspicious activity.
- Legitimate interest: fraud prevention, platform security, and service improvement are in both your interest and ours, and constitute legitimate grounds for certain types of processing.
- Consent: for optional data uses such as marketing communications and non-essential cookies, we will always ask for your explicit consent first – and you can withdraw it at any time.
5 Sharing Your Data
Panalo1 does not share your personal data with third parties except in the following circumstances:
Service Providers
We work with trusted third-party companies that help us operate the platform. These include payment processors (GCash, Maya, banking partners), identity verification providers, cloud hosting services, and customer support software providers. All service providers are contractually bound to handle your data in line with our privacy standards and Philippine data protection law.
Regulatory and Legal Authorities
If required by Philippine law, court order, or our gaming regulator, Panalo1 may be obligated to disclose certain account or transaction information. We will comply with lawful requests but will only share what is strictly required.
Anti-Fraud and AML Compliance
As part of our anti-money laundering (AML) programme, Panalo1 may share information with relevant authorities or financial institutions where we have a legal obligation to do so under the Anti-Money Laundering Act of the Philippines.
Business Transfers
In the event that Panalo1 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected members before such a transfer takes place and ensure the same level of data protection applies.
Where data is transferred outside the Philippines, Panalo1 ensures appropriate safeguards are in place consistent with the requirements of the Data Privacy Act and NPC regulations.
6 Cookies & Tracking Technologies
Panalo1 uses cookies and similar technologies to make the platform work properly, keep you logged in, remember your preferences, and understand how people use the site so we can improve it.
Types of Cookies We Use
- Strictly necessary cookies: essential for the platform to function – things like keeping your session active and remembering your login. You cannot opt out of these while using Panalo1.
- Performance cookies: help us understand how members navigate the site – which pages are visited most, where people drop off, and how fast things load. All data is aggregated and anonymised.
- Functional cookies: remember your preferences such as odds format, language settings, and notification choices.
- Marketing cookies: used to show you relevant promotions on Panalo1. These are only set with your consent.
You can manage your cookie preferences through the cookie settings panel on the Panalo1 website. Note that disabling certain cookies may affect how some features of the platform work.
7 Data Retention
Panalo1 retains your personal data for as long as is necessary to provide our services to you and to meet our legal obligations. In practice, this means:
- Account information and transaction records are retained for a minimum of five (5) years from the date of your last transaction, as required by Philippine AML regulations.
- Identity verification documents are retained for the duration of your account and for the legally required period thereafter.
- Customer support communications are retained for three (3) years from the date of the interaction.
- Marketing preferences and opt-in records are retained until you withdraw consent or close your account.
When retention periods expire and there is no other legal basis for continuing to hold your data, Panalo1 will securely delete or anonymise it.
Panalo1 keeps your information safe – so you can focus on the game
8 Security Measures
Keeping your data secure is something Panalo1 invests in seriously. We use a combination of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
- SSL/TLS encryption: all data transmitted between your device and Panalo1 servers is encrypted using industry-standard TLS protocols.
- Secure data storage: sensitive data including payment details and identity documents is stored in encrypted form on secure servers with restricted access.
- Access controls: only authorised Panalo1 personnel with a legitimate need can access your personal data, and all access is logged.
- Two-factor authentication (2FA): available on all accounts and strongly recommended to add an extra layer of protection to your login.
- Regular security audits: our systems are regularly tested and reviewed for vulnerabilities by internal and external security teams.
- Fraud monitoring: automated systems monitor account and transaction activity 24/7 for signs of suspicious or unusual behaviour.
While Panalo1 takes every reasonable precaution, no online platform can guarantee 100% security. If you suspect your account has been compromised, contact our support team immediately and change your password.
9 Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Panalo1. We take these rights seriously and will process all requests within a reasonable timeframe.